Refund and Cancellation
When you get your money back, and how to ask. In force from 1 October 2026.
Try before you pay
Every account can complete one return without paying. That is the trial, and it is deliberately a real one: you see the findings, the citations and the computed return before any money changes hands. We expect you to use it before you subscribe.
Subscriptions
Subscriptions are annual and paid in advance.
Within 14 days of first activation
If you have not completed a return on the paid plan, we refund in full, no questions asked.
After that
Subscriptions are non-refundable for the remainder of the term. You keep access until the expiry date.
No surprises
There is no automatic renewal and no stored card, so nothing can be charged without you deciding to pay it.
Services
The Pre-Filing Review, the compliance health check, e-invoicing readiness and cleanup work.
Before work starts
Full refund on request.
After work starts, before delivery
We refund the unused portion, assessed against the written scope and the days actually spent.
After delivery
Non-refundable, because the work has been done and handed over. If we cannot start within the agreed window, or availability changes, we refund in full.
If we get it wrong
If the service is materially broken for you and we cannot fix it in a reasonable time, tell us and we will refund the affected period. We would rather return your money than argue about it.
How to ask
Write to info@taxcheck.ae or message +971 50 552 3307 with your account email and the invoice number. We reply within two working days and pay approved refunds to the original payment method within fourteen days.
Refunds Finsuite technologies · professional licence 1653679, Dubai · info@taxcheck.ae · +971 50 552 3307